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Consular Affairs: American Citizen Services

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The American Citizen Services (ACS) section of the Consular Section provides information and assistance to U.S. citizens in the United Kingdom. American Citizens Services consists of Special Consular Services, the Passport & Citizenship Unit and the Federal Benefits Unit. Each Unit has different opening hours.


Important Security Announcement
Please do not bring mobile phones or any electronic devices, such as Blackberries, iPods, or PDAs as they are not allowed within the Embassy. We also strongly advise that you do not bring large bags, such as backpacks, suitcases or packages to the interview as there are no storage facilities on Embassy grounds. Click on the following PDF file for a list of Left Luggage storage facilities.

Only person(s) seeking consular services will be admitted into the Embassy. Exceptions will be made only if those seeking consular services are under 18, or if they are disabled and require assistance. Local authorities will not permit anyone to wait outside the Embassy, so please do not bring anyone else with you.

Applicants who do not follow these instructions will experience considerable delays at the security check point which could result in the interview being cancelled.



News (see below for Warden Messages)

15 October 2008
The October 2008 American Citizen Services newsletter (PDF) is out !

25 September 2008
Our latest "Talk with the Consul" webchat took place on 25 September. The transcript is taking a little longer than usual - please bear with us ! (updated 07 October @ 0940).

15 September 2008
The September 2008 American Citizen Services newsletter is out !

10 September 2008
Former American Citizen Services Chief André Goodfriend talks about the function and types of services offered to American citizens. This has been updated with the frequently-asked question "What are the security procedures for entering the Embassy in London?" ... read more (contains videos Video spool icon).

09 September 2008
Vice consul Wendy Kolls answers common questions about voting for American citizens ... read more (contains videos Video spool icon).

29 August 2008
Zoom Airlines, a joint Canadian/British company, ceased operations on Thursday, August 28, 2008. The airline operated direct services from the UK to San Diego and Fort Lauderdale in the United States, in addition to a number of Canadian destinations. Read more....

16 July 2008
Public Announcement - Worldwide Caution. This supersedes the Worldwide Caution dated January 17, 2008.

28 March 2007
Our last "Talk with the Consul" Webchat was be held March 27 and the transcript is now available.

31 January 2008:
Effective February 1, 2008: Routine Service (Form DS-11) Non-Refundable:
Age 16 and older: The passport application fee is $75. The execution fee is $25. The total is $100.
Under Age 16: The passport application fee is $60. The execution fee is $25. The total is $85.

25 January 2008 :
The transcript of the webchat on January 24 is now available.

02 January 2008  Change in passports for children:  As of February 1, 2008, the two-parent consent requirement for all passport services will be extended to include all children under age 16. This requirement is currently in effect for all children under age 14. Either both parents must be present to provide signatures at the time of passport application, or in the event one parent cannot attend, they must send a notarized statement of consent and identification. Alternately, the applying parent may present a death certificate or sole custody order for the child. Please see the section Passport renewals: Instructions for children for more details.



Warden Messages

The latest Warden Message is dated 28 October 2008 and is titled Sending Your Ballot.
[All Warden Messages].

14 October 2008 Final Reminder to VOTE

06 October 2008 Identity Theft and Your Tax Records

23 September 2008 Vote NOW !

23 September 2008 Important changes to UK visa regulations.

04 September 2008  Register to Vote NOW !

14 August 2008  Information about Warden message emails.

07 July 2008  Interning, studying, performing, marrying or working in the UK – Be sure you have the necessary entry clearance/visa.

30 October 2007  Voting Information for the 2008 Primary and General Elections.



How to contact us

You may write to us, visit our office in person during work hours, or call the Embassy.


Telephone Information

Recorded information is available on (44)(20) 7499-9000, 24 hours a day.

Written Information

American Citizen Services Unit
U.S. Embassy
55/56 Upper Brook Street
LONDON, W1A 2LQ

A stamped, self addressed envelope must accompany the request. We regret that we are currently unable4 to respond to enquiries by e-mail.

Emergency Contact Information

In the case of a life or death emergency involving a United States citizen call [44] (20) 7499-9000. A Consular Duty Officer is available 24 hours a day.



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15 September 2008
September 2008 American Citizen Services newsletter

09 September 2008
Video spool icon Videos: Voting information

21 August 2008
Video spool icon  Videos: Function & types of services for American citizens.


08 July 2008
Voluntary Appointment of Civilian Voting Assistance Officers

07 July 2008
Interning, studying, performing, marrying or working in the UK – Be sure you have the necessary entry clearance/visa.

07 July 2008
Overseas Absentee Voting

31 January 2008
Effective February 1st, 2008, there will be changes to passport and Routine service (Form DS-11) fees.

30 October 2007
Voting Information for the 2008 Primary and General Elections

10 October 2007
Travel Alert

05 July 2007
UK Threat Level Changed to Severe

14 May 2007
Updated Country Specific Information: United Kingdom and Gibraltar



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